Internet Sales Distribution
As a hotelier, are your customers able to make room reservations online? How effective is your booking engine? How fast can new prices of hotel rooms be reflected on your hotel’s website? How does a hotel take advantage of peak and non-peak periods in terms of prices? How does a hotel keep its website updated with the latest pictures of its rooms and facilities?
An Internet Booking Engine is software specialising in online reservations and keeping our client’s websites updated with the latest pricing and room information. Although, not a provider of internet booking engines, HIT specializes in using and recommending booking engines that will help our clients achieve this and more.
The Internet Booking Engine or IBE is often described as specialised software for the hotel industry and our clients will be happy to know, HIT are certified users of all top booking engines in the market. At HIT we take IBEs very seriously. As such, we are specialist that can prevent common mistakes made by hotel from happening, these include;
- Publishing wrong pricing information of hotels
- Losing potential clients by not taking advantage of non-peak seasons
- Offering the most favourable and competitive peak season prices
- Publishing out dated pictures of hotel facilities &
However, an internet booking engine can do so much more, including;
- Provide analytical data on reservation trends of customers
- Areas of interest of potential customers – did the customer proceed to reserve and why not?
- Product promotions online &
- Social media integration
Tell me more about the IBE system in relation to e-Commerce
How many of HIT’s staff are certified IBE specialists?
The IBE is amazing, after being shown how it works and how good HIT is with the software, I have no problems letting HIT manage the pricing and informational concerns of my website. Thus far, I am happy to report, there are no mistakes in pricing of my hotel rooms made by HIT.
Just as any business offering or service, all businesses require some entity to sell its products. An excellent example is insurance providers who require Insurance Agents to represent them to potential customers, the same applies to the hotel industry.
Travel agents do a great job of representing HIT’s clients to potential consumers of our client’s offerings. However, how are these agents regulated? Who manages these agents to insure they have the latest up to the minute information about the offers from HIT’s clients?
In this area, HIT takes on the role of managing travel agents for our clients. Using an Internet Booking Engine, we at HIT are able to effectively disseminate the latest correct information to travel agents so that these agents correctly represent our clients with the latest offers and correct pricing policy.
The benefits of effectively managing these agents is clear as it is a matter of keeping the hotel’s reputation in tacked while at the same time, offering our client’s services to the hotel consumers.
Please note, should our clients be interested in an internet booking engine that is able to help them manage commissions due to agents after a successful sale, the IBE experts at HIT can configure the booking engine to do just that.
What other services related to the Travel Agent does HIT manage?
Does this mean, HIT would represent me when dealing with travel agents?
Dealing with travel agents required my hotel to setup and entire department that took away resources of other customer management areas. Now with HIT, my staff is free to concentrate on what matters most, our hotel guests.
The Wholesaler are a very special group in the hotel industry. Purchasing offers from hotels at certain periods then marketing these offers to potential guests at the hotel. The hotel industry value the business of wholesalers are an excellent and stable source of revenue.
To maintain this relationship, hotels offer wholesalers fixed terms on accommodations that are in-turn marketed by wholesalers to potential guest on the wholesaler’s terms. However, what are these terms? How are these terms managed to the advantage of our client hotel? Is the hotel losing out on a potential offer?
HIT has the expertise to deal with wholesalers. HIT’s reputation in the travel industry makes us the ideal partner to hotels who can manage wholesalers. Furthermore, wholesalers trust HIT to give them the best deal possible. This is the advantage of HIT.
I really have problems with certain wholesalers from certain regions of the world, such as the middle-east. How would HIT manage them for me?
HIT has never let me down before. They are fast to respond and have my business at heart, who better than them to manage wholesalers?
The airline industry just as any business offering or service, will always try to attract customers with the best deals. Most of these deals include flights and hotel stay at the destination. These deals can be compared to fast food offerings that include the main course (such a burger), French fries and drink.
Similarly, airlines can be considered agents that sell hotel stays packaged with flights
Airlines do a great job of representing HIT’s clients to potential consumers of our client’s offerings. However, how are these airlines regulated? Who manages these airlines to insure they have the latest up to the minute information about the offers from HIT’s clients?
In this area, HIT takes on the role of managing airlines from our clients. Using the Internet Booking Engine, we at HIT are able to effectively disseminate the latest correct information to travel agents so that these agents correctly represent our clients.
The benefits of effectively managing these airlines is clear as it is a matter of keeping the hotel’s reputation in-tacked while at the same time, offering our client’s services to the hotel consumers.
Please note, should our clients be interested in an internet booking engine that is able to help them manage commissions due to airlines after a successful sale, the IBE experts at HIT can configure the booking engine to do just that.
What other services related to the airline does HIT manage?
Does this mean, HIT would represent me when dealing with airline?
Dealing with airlines required my hotel to setup and entire department that took away resources of other customer management areas. Now with HIT, my staff is free to concentrate on what matters most, our hotel guests.
How do travel agents connect with hotels worldwide for the latest pricing? How do airlines know of the latest prices for a destination like Rio in Brazil? Imagine a system that connects all these entities that is able to keep everyone updated with the latest prices and information.
Such a system does actually exist, the Global Distribution System is used extensively by the hotel industry and right so. It is the most comprehensive pricing distribution system that manages hundreds of travel agents, airline and hotels worldwide.
HIT uses the Global Distribution System or GDS as part of its extensive service to our clients. With our extensive expertise using the GDS, our clients trust us to distribute this important information worldwide and rightly so, we are the best at using the GDS.
How can the DGS systems help me increase my hotel’s revenue?
The GDS is very important to a hoteliers, anyone who can use it certainly have an advantage over the rest and one of the reasons HIT is our trusted partner.
Not to be mistaken for Wholesalers who enjoy a very special and lasting relationship with our hotel clients. Flash deal or group purchase deals do not enjoy a lasting relationship with hoteliers. As the name suggests, deal offered by these entities are very short term and largely not given the same priority as wholesalers.
Having said that, any opportunity to generate revenue is always welcome by HIT’s clients. As such, we at HIT take it upon ourselves to study each offering with care with our client’s interest at heart.
Acting as Middlemen or facilitators, HIT scrutinizes these packages offered by resellers on behalf of clients.
The flash deal is always a difficult deal analyse but HIT has helped us a great deal in making sure we are not short-ended by anyone.